Frequently Asked Questions
Find quick answers to the most common questions about shopping with Royalin. If you can't find what you're looking for, contact us at contact@royalin.shop.
π¦ Orders & Shipping
Where do you ship?
We ship within the United Kingdom only. We do not offer international shipping at this time, and customers outside the UK may be unable to complete checkout.
How much does shipping cost?
We offer free standard delivery on every order, with no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1β2 business days, then shipped via Royal Mail with a typical transit time of 5β7 business days. Most customers receive their order within 6β9 business days of placing it.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number and link. You can also use the "Track Your Order" link in our website menu.
What happens if my order is delayed, lost, or arrives damaged?
Contact us at contact@royalin.shop with your order number and we'll investigate with Royal Mail, then arrange a replacement or refund as needed.
π Returns & Refunds
What is your return window?
You have 30 days from the date of delivery to request a return or exchange, for any reason.
What condition must items be in?
Items must be new, unused, and returned with all original tags and packaging intact.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect due to our error, in which case we cover it.
How do I start a return?
Email us at contact@royalin.shop with your order number and reason for return, and our team will provide instructions.
How will I be refunded?
Once your return is received and inspected, we'll process your refund to your original payment method.
π³ Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Payments are processed securely by our payment processor Stripe.
Is it safe to enter my card details on your site?
Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your full card details.
What currency are prices shown in?
All prices are displayed in British Pounds (Β£/GBP) and are inclusive of applicable UK VAT unless otherwise stated.
When is my card charged?
Your payment method is charged at the time you complete checkout.
π‘ Products & Sizing
How do I find my size?
Each product page includes a size chart in centimetres. Our tees are cut on a true oversized spec β if you prefer a less loose fit, we recommend sizing down; if you want the full oversized look, take your usual size.
Will the colour match what I see on screen?
We do our best to display accurate colours, but slight variations can occur depending on your device's display settings.
Are your products true to the photos shown?
Yes β every listing shows the actual print design front and back, includes a full size chart, and describes materials and fit as accurately as possible.
π Contact
How can I reach customer service?
Email us at contact@royalin.shop and we'll respond within 24 hours.
What are your customer service hours?
Monday to Friday 09:00 β 18:00, Saturday and Sunday 10:00 β 16:00 (GMT).
Where is Royalin based?
Royalin is the trading name of ROYA LTD (Company No. SC729321), registered at 59 Elmbank Street, Glasgow, Scotland, G2 4PQ. Our store and customer service are based at 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom.
Contact
Store name: Royalin
Company name: ROYA LTD (Company No. SC729321)
Registered office address: 59 Elmbank Street, Glasgow, Scotland, G2 4PQ
Store address: 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom
E-mail: contact@royalin.shop
Phone: +447429317242
Customer service hours (GMT)
Monday to Friday: 09:00 β 18:00
Saturday and Sunday: 10:00 β 16:00
We aim to respond to all enquiries within 24 hours.