Privacy policy

Privacy Policy

Royalin 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom Customer Service: contact@royalin.shop

Last updated: [Insert Date]

Royalin ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are (Data Controller)

Royalin is the data controller responsible for your personal information.

Royalin 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom Email: contact@royalin.shop

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. Information We Collect

We collect personal information in a few different ways, depending on how you interact with us.

2.1 Information You Provide Directly

Contact details: Name, email address, phone number, billing and shipping address.
Order information: Products purchased, order value, payment details (processed securely by our third-party payment providers — we do not store full card numbers).
Account information: If you create an account, your login credentials and order history.
Communications: Any information you provide when contacting our customer service team, including emails, messages, or reviews.

2.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 6 below)

2.3 Information from Third Parties

We may receive information about you from third parties such as payment processors, shipping carriers, marketing platforms, and analytics providers.

3. How We Use Your Information

We only use your personal information for legitimate business purposes, including:

Purpose	Legal Basis
Processing and fulfilling your orders	Performance of a contract
Communicating order confirmations, shipping updates, and customer service	Performance of a contract
Responding to enquiries and resolving complaints	Legitimate interests
Sending marketing emails and promotions (with your consent)	Consent
Improving our website, products, and customer experience	Legitimate interests
Preventing fraud and ensuring website security	Legitimate interests / Legal obligation
Complying with legal and tax obligations	Legal obligation

You have the right to withdraw your consent to marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.

4. How We Share Your Information

We do not sell your personal information. We only share your data with trusted third parties where necessary to operate our business, including:

Payment processors — to securely process your payments.
Shipping and logistics carriers — to deliver your orders.
IT and hosting providers — to run and maintain our website and store your data securely.
Marketing and analytics platforms — to understand website performance and deliver relevant advertising (only where you have consented to non-essential cookies).
Professional advisors — such as accountants or legal advisors, where necessary.
Regulatory or law enforcement authorities — where required by law.

All third parties we work with are required to handle your personal information securely and in accordance with applicable data protection law.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, to protect your personal information in accordance with UK GDPR requirements.

5. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

Order and transaction data: Retained for as long as required to comply with our legal and tax obligations (typically up to 6 years).
Account data: Retained for as long as your account remains active, or until you request deletion.
Marketing data: Retained until you withdraw your consent or unsubscribe.
Customer service correspondence: Retained for a reasonable period to resolve any related issues or disputes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic.

Essential cookies: Necessary for the website to function correctly (e.g., shopping cart, checkout).
Performance and analytics cookies: Help us understand how visitors use our website.
Marketing cookies: Used to deliver relevant advertising and measure campaign performance.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. This includes secure encrypted checkout, restricted access to personal data, and regular review of our security practices.

While we do everything we reasonably can to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

As a UK-based customer, you have the following rights regarding your personal information:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your personal data, subject to certain legal exceptions.
Right to restrict processing — request that we limit how we use your data.
Right to data portability — request your data in a structured, commonly used format.
Right to object — object to processing based on legitimate interests or direct marketing.
Right to withdraw consent — withdraw previously given consent at any time.

To exercise any of these rights, please contact us at contact@royalin.shop. We will respond to your request within one month, in accordance with UK GDPR requirements.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, if you believe your data has been mishandled:

Information Commissioner's Office Website: https://ico.org.uk Helpline: 0303 123 1113

9. Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.