Refund policy

Return & Refund Policy

Thank you for shopping with Royalin, the trading name of ROYA LTD. We want you to be completely satisfied with your order.

Your Statutory Right of Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel your order within 14 days of receiving your goods, without giving any reason, and receive a full refund including standard delivery costs.

Our Voluntary 30-Day Return Guarantee

On top of your statutory rights, Royalin voluntarily grants you a return window of 30 days from the date you receive your order. This voluntary guarantee goes beyond the 14-day statutory minimum for distance sales. It applies subject to the conditions and product categories set out below, and never limits your statutory rights.

Conditions

  • Unused, unworn and unwashed
  • All original labels attached
  • In the original packaging
  • In undamaged original condition

Return Process

  1. Contact us by e-mail (contact@royalin.shop) or by phone (+447429317242) with your order number and the reason for the return.
  2. Once approved, you will receive return instructions by e-mail.
  3. Pack the item in its original packaging with all labels attached.
  4. Send it back using a tracked delivery service.

Return Shipping Costs

The customer bears the cost of return shipping (the actual postage cost of the chosen carrier) — except for faulty, damaged or incorrectly delivered items. In those cases we cover all costs.

Refunds

Approved refunds are issued within 5 business days of receiving and inspecting the item, to the original payment method (Visa, Mastercard, American Express, Apple Pay or Google Pay). Depending on your bank, the final credit may take a further 3–5 business days to appear.

Exchanges

We are happy to exchange an item — for example for a different size — within the same 30-day window and under the same conditions as returns (unused, unworn, unwashed, with all original labels). To request an exchange, contact us at contact@royalin.shop or by phone (+447429317242) with your order number and the size you need. Exchanges are subject to stock availability; if the requested item is unavailable, we will issue a full refund instead. Return postage for exchanges follows the same rules as returns.

Statutory Warranty

Independently of our voluntary return guarantee, your rights under the Consumer Rights Act 2015 apply: goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you are entitled to a repair, a replacement, a price reduction, or rejection of the goods with a refund — including the short-term right to reject faulty goods within 30 days of delivery for a full refund. For faulty or incorrectly delivered items we cover the full return shipping costs.

Non-Returnable Items

  • Items that have been worn, washed or damaged
  • Items without their original packaging or with missing labels
  • Personalised products
  • Gift cards
  • Hygiene-sealed items where the seal has been opened
  • Items marked as Final Sale

Digital Products

Royalin sells physical goods only. We do not offer digital products, downloads or digital content. This return policy therefore applies exclusively to physical products.

Subscriptions

Royalin does not offer subscriptions or recurring orders. All purchases are one-time individual purchases with no subscription commitment.

Restocking Fees

We do not charge any restocking or handling fees for returns. Refunds are issued for the full product price paid.

Contact

Store name: Royalin
Company name: ROYA LTD (Company No. SC729321)
Registered office address: 59 Elmbank Street, Glasgow, Scotland, G2 4PQ
Store address: 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom
E-mail: contact@royalin.shop
Phone: +447429317242

Customer service hours (GMT)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00

We aim to respond to all enquiries within 24 hours.

Last updated: July 2026.