Terms of service

Terms of Service

Welcome to Royalin, the trading name of ROYA LTD (Company No. SC729321). These Terms of Service govern your access to our website, your use of our services, and the purchase of our products.

By accessing our website, browsing our products, or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.

1. Definitions

"We", "us", "our" refers to Royalin
"You", "your" refers to the person using our website or purchasing products
"Website" refers to https://royalin.shop and all associated pages
"Products" refers to the goods offered for sale on our website
"Order" refers to a purchase of products made through our website

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old, or have the consent of a parent or guardian
You are legally capable of entering into a contract
You have read, understood and accepted these terms
All information you provide is accurate, current and complete
You comply with all applicable laws and regulations

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service team, and sign up for newsletters.

Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorised access to our systems, use automated scraping tools without permission, distribute malware, or use our trademarks and copyrighted material without consent.

Account security: You are responsible for keeping your login details confidential and for all activity under your account. Please report any unauthorised use immediately.

4. Products and Prices

We strive to provide accurate product information. Minor variations (for example due to screen settings) are possible. All prices are shown in GBP (£) with no hidden fees. We offer free standard delivery within the United Kingdom. Price changes do not apply to orders that have already been confirmed.

If a product becomes unavailable, we will offer you the choice of waiting, an alternative item, or a full refund.

5. Orders, Changes and Cancellations

Orders are accepted once you receive an order confirmation by e-mail. We reserve the right to refuse orders in cases of pricing errors, suspected fraud, unavailability, or payment problems.

Before dispatch: Changes and cancellations are accepted where possible — please contact us as early as you can.
After dispatch: Cancellation is no longer possible; the order can be returned in accordance with our Return & Refund Policy.

6. Payment

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely by our payment processor Stripe. We never store complete card details on our own servers.

7. Shipping and Delivery

Full details are set out in our Shipping Policy. In summary:

Delivery area: United Kingdom
Processing time: 1–2 business days
Transit time: 5–7 business days
Total delivery time: 6–9 business days
Shipping costs: Free standard delivery within the United Kingdom

8. Returns, Refunds and Exchanges

Full details are set out in our Return & Refund Policy. In summary:

Return window: 30 days from delivery (voluntary return guarantee, in addition to your 14-day statutory cancellation right)
Return shipping costs: Paid by the customer, except for faulty or incorrect items
Restocking fees: None
Refund time: Within 5 business days of receipt, plus 3–5 business days for bank processing
Refund method: Refunds are issued to the original payment method (Visa, Mastercard, American Express, Apple Pay or Google Pay)

9. Warranty and Your Statutory Rights

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described. If a product does not conform to the contract, you are entitled to:

A repair or replacement
A price reduction
Rejection of the goods with a full refund (including the short-term right to reject within 30 days of delivery)

In addition, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason. Our voluntary 30-day return guarantee applies in addition to, and does not limit, these statutory rights.

Nothing in these terms limits or excludes your mandatory statutory rights as a consumer.

10. Intellectual Property

All content (text, images, logos, designs) belongs to Royalin or our licensors and is protected by copyright. No commercial use is permitted without written consent. Private use, such as viewing or printing for personal reference, is allowed.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use such content as part of our business operations. We remove unlawful or misleading content.

12. Privacy

Details of how we handle your personal data are set out in our Privacy Policy (compliant with the UK GDPR and the Data Protection Act 2018).

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, consequential damages or loss of profit. Liability for fraud, deliberate wrongdoing, gross negligence, and for death or personal injury caused by negligence remains unaffected. Our maximum liability per order is limited to the value of that order.

14. Your Responsibility

You are responsible for providing correct order and address details, keeping your account secure, checking product information before purchase, and complying with applicable laws.

15. Third-Party Links

Links to third-party websites are provided for information only. We accept no responsibility for their content or privacy practices.

16. Payment Providers

Payments are additionally subject to the terms and conditions of the relevant payment provider.

17. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, strikes, transport disruptions or other unforeseeable circumstances beyond our control.

18. Dispute Resolution (including ODR)

If you experience a problem, please contact us directly first:

E-mail: contact@royalin.shop
Phone: +447429317242
Store address: 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom

We aim to resolve complaints within a reasonable time.

Online dispute resolution (ODR): Following the United Kingdom's withdrawal from the EU, the European Commission's ODR platform no longer applies to purchases made from UK consumers. We are not obliged to participate in alternative dispute resolution schemes and have chosen not to, but we are always available for direct contact and committed to resolving issues fairly. UK consumers can obtain free guidance from Citizens Advice.

19. Governing Law and Jurisdiction

These terms are governed by the laws of Scotland, the jurisdiction in which ROYA LTD is registered (Company No. SC729321). The Scottish courts have jurisdiction, save that if you are a consumer resident in England, Wales or Northern Ireland you may also bring proceedings in your local courts. Mandatory consumer-protection provisions of the country in which you reside remain unaffected.

20. General Provisions

Entire agreement: These Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, form the entire agreement between you and ROYA LTD, trading as Royalin.

Severability: If any individual provision is found invalid, the remaining provisions remain fully effective.

Waiver: A failure to enforce a right immediately does not constitute a waiver of that right.

Assignment: You may not assign your rights without our written consent.

21. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be published on this website. For material changes we will additionally notify you by e-mail. Continued use after publication constitutes acceptance.

22. Contact

Store name: Royalin
Company name: ROYA LTD (Company No. SC729321)
Registered office address: 59 Elmbank Street, Glasgow, Scotland, G2 4PQ
Store address: 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom
E-mail: contact@royalin.shop
Phone: +447429317242

Customer service hours (GMT)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00

We aim to respond to all enquiries within 24 hours. Last updated: July 2026.