Shipping policy
Shipping Policy
1. Key Information
- Order cut-off time: 5:00 PM (GMT)
- Processing time: 1–2 business days, Monday–Friday
- Transit time: 5–7 business days, Monday–Friday
- Total delivery time: 6–9 business days
- Shipping costs: Free standard delivery within the United Kingdom
- Delivery area: United Kingdom
- Carrier: Royal Mail
2. Shipping Outside the United Kingdom
Royalin currently ships within the United Kingdom only.
We do not offer international shipping at this time. Customers outside the United Kingdom may be unable to complete checkout.
3. Shipping Process
After you place an order, you will receive an order confirmation by e-mail with a full summary of your purchase.
We then begin processing your order. Processing usually takes 1–2 business days, Monday to Friday. Orders placed before 5:00 PM (GMT) are processed the same business day; orders placed after the cut-off, or on weekends and public holidays, begin processing the following business day.
Once your parcel has been dispatched, you will receive a further e-mail with tracking information.
Transit usually takes 5–7 business days, Monday to Friday, after dispatch via Royal Mail.
The total estimated delivery time is therefore approximately 6–9 business days.
Delivery times are estimates and can vary slightly due to circumstances beyond our control, such as carrier delays, public holidays, weather conditions or periods of high order volume.
In the event of a delay beyond the estimated delivery window, customers are informed of the current order status by e-mail. Shipments can also be followed via the tracking link included in the dispatch confirmation, or via the "Track Your Order" link in our website menu.
4. Delivery Delays
If an order has not arrived after the maximum estimated delivery time, we recommend waiting up to 2 additional business days and checking the tracking link.
If your order still has not arrived after that, please contact us at contact@royalin.shop or by phone at +447429317242.
Please include your order number so that we can investigate your delivery and help you quickly.
5. Cancellations
Orders are processed quickly.
If you wish to cancel your order, please contact us as early as possible at contact@royalin.shop or by phone at +447429317242, before the order has been dispatched.
If the order has already been dispatched, it can be returned in accordance with our Return & Refund Policy. This does not affect your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
6. Damaged or Incorrect Items
If you have received a damaged, faulty or incorrect item, please contact us promptly at contact@royalin.shop and include clear photos of the problem.
After review, we will arrange a replacement or a full refund at no extra cost.
If a return is required, we will provide return instructions and cover the full return shipping costs.
7. Contact
Store name: Royalin
Company name: ROYA LTD (Company No. SC729321)
Registered office address: 59 Elmbank Street, Glasgow, Scotland, G2 4PQ
Store address: 13 Brewer Street, Soho, London, W1F 0RH, United Kingdom
E-mail: contact@royalin.shop
Phone: +447429317242
Contact form: Contact page
Customer service hours (GMT)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to respond to all enquiries within 24 hours.
Last updated: July 2026.